Internet Explorer Alert
It appears you are using Internet Explorer as your web browser. Please note, Internet Explorer is no longer up-to-date and can cause problems in how this website functions
This site functions best using the latest versions of any of the following browsers: Edge, Firefox, Chrome, Opera, or Safari.
You can find the latest versions of these browsers at https://browsehappy.com
Order Subtotal
Your cart is empty.
Looks like you haven't added anything to your cart.
Loading
Order Subtotal
Your cart is empty.
Looks like you haven't added anything to your cart.
Loading
The AAP Support Center is comprised self-help articles that provide answers to technical questions regarding our products and services.
For further assistance please contact us.
Hours of Operation: M-F 7:30 AM to 5:00 PM Central
(866) 843-2271 Toll Free US & Canada
(630) 626-6000 Outside US & Canada
Please scroll down to view the available self-help support categories.
TIP: To search keywords on this page use the Find function of your browser by clicking CTRL+F on your keyboard.
What do I do if I try to launch or continue a course in Pedialink and it does not let me continue?
How many CME credits am I required to complete each year?
How do I access my CME course?
Where do I go to access my Journal CME quizzes?
Why can't I log in to my AAP account/subscription?
How do I access my AAP Journal subscription?
How Can I Get A Print Copy Of My AAP Transcript Sent To Me?
How Do I View My CME Certificate?
How Do I Enter Self-Recorded Activities and Credits?
How Many CME Credits Am I Required To Complete Each Year?
MOC Electronic Notification Errors
Additional Activities & Credit Management Topics (requires login to access)
How Do I Access PREP Self Assessment (2023 and Prior)?
How Do I Access PREP Self Assessment (2024-current)?
How Do I Complete PREP Self Assessment and Claim Credit (2023 and Prior)?
How Do I Complete PREP Self Assessment (2024-current)?
How Do I Claim Credit for PREP Self Assessment (2024-current)?
How Do I Retake PREP Self Assessment (2023 and Prior)?
How Do I Retake PREP Self Assessment (2024-current)?
How Do I Submit Answer Sheet for PREP Self Assessment (2023 and Prior)?
How Do I Submit Answer Sheet for PREP Self Assessment (2024-current)?
How Do I Access Assessments for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Access Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Complete Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Retake Assessments for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Retake Assessments for PREP Subspecialties and NeoReviewsPlus (2023-current)?
How Do I Claim Credit for PREP Subspecialties and NeoReviewsPlus (2022 and prior)?
How Do I Claim Credit for PREP Subspecialties and NeoReviewsPlus (2023-current)?
Visit our My Account FAQ for more questions and answers about My Account.
Visit our shopAAP FAQ for a list of detailed questions and answers about purchasing products on shopAAP.
Visit our Membership FAQ for detailed guidance and instructions regarding AAP Membership.
Visit our NRP FAQ for detailed guidance and instructions regarding NRP.
For further assistance please contact us.
Hours of Operation: M-F 7:30 AM to 5:00 PM Central
866-843-2271 Toll Free Phone US & Canada
630-626-6000 Outside US & Canada